{"result":1,"message":"Success","data":{"site_maintenance":"0","uat_maintenance":"0","chairman_message_en":"","chairman_message_ar":"","footer":{"background_image":"gallery\/images\/footer\/footer_bg_69e9ef0f455cb9.49192090.webp","email":"info@mbm.com.sa","phone":"8001240272","address":"Head Office - Riyadh, Thumama Road 537\u2028East Al Munsiyah District\u2028Building No. 3461\u2028P.O. Box 40444 RIYADH 11499","address_ar":"\u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u2013 \u0627\u0644\u0631\u064a\u0627\u0636 \u0637\u0631\u064a\u0642 \u0627\u0644\u062b\u0645\u0627\u0645\u0629 537 \u0627\u0644\u0645\u0648\u0646\u0633\u064a\u0629 \u0634\u0631\u0642 \u0645\u0628\u0646\u0649 \u0631\u0642\u0645 3461 \u0635. \u0628 40444 \u0627\u0644\u0631\u064a\u0627\u0636 11499","short_national_address_en":"National Address: RUMB3461","short_national_address_ar":"\u0627\u0644\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u0648\u0637\u0646\u064a: RUMB3461","short_national_address_url":"https:\/\/www.google.com\/maps\/place\/Masdar+Group\/@24.8445234,46.7544365,17z\/data=!3m1!4b1!4m6!3m5!1s0x3e2efeae1c979a9b:0x5d51839bbc60bf7!8m2!3d24.8445186!4d46.7570114!16s%2Fg%2F11g8cyrx_4?entry=tts&g_ep=EgoyMDI0MTIxMS4wIPu8ASoASAFQAw%3D%3D","payment_methods":["gallery\/images\/footer\/payment_methods\/payment_method_69c3aa3826f233.99653611.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa382882a7.04476791.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa382a3e62.80377918.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa382c1999.41174992.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa382dec18.04775193.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa382fe4f4.57995107.webp","gallery\/images\/footer\/payment_methods\/payment_method_69c3aa38317b47.08546999.webp","gallery\/images\/footer\/payment_methods\/payment_method_69efc233458bb2.59157441.webp"],"social_media":[{"icon":"gallery\/images\/footer\/social_media\/social_icon_6874e1a9a6be87.82260910.webp","link":"https:\/\/www.tiktok.com\/@masdar.saudi"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce04801.23107988.webp","link":"https:\/\/x.com\/MASDARBM?mx=2"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce12446.49144408.webp","link":"https:\/\/wa.me\/966556364267"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce1aa40.71580242.webp","link":"https:\/\/www.youtube.com\/@masdsr"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce23156.52790883.webp","link":"https:\/\/www.instagram.com\/masdar.saudi\/"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce2b716.59149191.webp","link":"https:\/\/www.facebook.com\/Masdar.Group.sa\/"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce32ae9.57951913.webp","link":"https:\/\/www.linkedin.com\/company\/masdar-\/"},{"icon":"gallery\/images\/footer\/social_media\/social_icon_687a112ce3a7f3.02185915.webp","link":"https:\/\/www.snapchat.com\/add\/masdar.saudi?sender_web_id=ce6ab8c4-5192-48a0-a309-b610a35c4168&device_type=desktop&is_copy_url=true"}],"privacy_policy_en":"<p><strong>Privacy Policy \u2013 Masdar Online<\/strong>&nbsp;<\/p><p>At&nbsp;<strong>Masdar Online<\/strong>, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard the information you provide when using our platform.&nbsp;<\/p><p><br><\/p><p><strong>1. Information We Collect<\/strong>&nbsp;<\/p><p>When you use our website or applications, we may collect the following information:&nbsp;<\/p><ul><li>Full name&nbsp;<\/li><li>Contact details such as email address and phone number&nbsp;<\/li><li>Full address (city, district, street)&nbsp;<\/li><li>Payment information (credit card\/bank transfer \u2013&nbsp;<strong>we do not store card details<\/strong>)&nbsp;<\/li><li>Order and transaction history&nbsp;<\/li><li>Technical data such as IP address, device type, operating system, and browsing history on the site&nbsp;<\/li><\/ul><p><br><\/p><p><strong>2. How We Use Your Information<\/strong>&nbsp;<\/p><p>We use your personal data for the following purposes:&nbsp;<\/p><ul><li>Processing orders and completing payment transactions&nbsp;<\/li><li>Delivering orders and managing shipping operations&nbsp;<\/li><li>Improving user experience and customer service&nbsp;<\/li><li>Sending updates and promotional offers (with user consent)&nbsp;<\/li><li>Complying with&nbsp;applicable government laws and regulations&nbsp;<\/li><\/ul><p>&nbsp;<\/p><p><strong>3. Data Sharing<\/strong>&nbsp;<\/p><p>We do&nbsp;<strong>not<\/strong>&nbsp;sell or share your personal information with third parties, except in the following cases:&nbsp;<\/p><ul><li>Service partners (e.g., shipping and payment providers) who&nbsp;assist&nbsp;in fulfilling your order&nbsp;<\/li><li>Government authorities when legally required to do so&nbsp;<\/li><\/ul><p><br><\/p><p><strong>4. Data Protection<\/strong>&nbsp;<\/p><p>We implement&nbsp;appropriate technical&nbsp;and organizational measures to protect your personal data from unauthorized access or misuse, including:&nbsp;<\/p><ul><li>Payment data encryption&nbsp;<\/li><li>Advanced security systems with ongoing monitoring&nbsp;<\/li><li>Restricted access to customer data by authorized personnel only&nbsp;<\/li><\/ul><p><br><\/p><p><strong>5. User Rights<\/strong>&nbsp;<\/p><p>In accordance with&nbsp;Saudi regulations, you have the right to:&nbsp;<\/p><ul><li>Access your personal data&nbsp;<\/li><li>Correct inaccurate or outdated information&nbsp;<\/li><li>Request deletion of your data (unless retention is legally required)&nbsp;<\/li><li>Withdraw your consent to receive marketing communications at any time&nbsp;<\/li><\/ul><p><br><\/p><p><strong>6. Cookies<\/strong>&nbsp;<\/p><p>We use cookies to enhance your experience on our platform. These cookies help us:&nbsp;<\/p><ul><li>Remember your preferences&nbsp;<\/li><li>Analyze performance and usage&nbsp;<\/li><li>Facilitate login processes&nbsp;<\/li><\/ul><p><br><\/p><p>You can disable cookies through your browser settings. However, this may affect the functionality of the website.&nbsp;<\/p><p><br><\/p><p><strong>7. Changes to the Privacy Policy<\/strong>&nbsp;<\/p><p>We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page along with the effective date.&nbsp;<\/p><p><strong>Last updated: June 25, 2025<\/strong>&nbsp;<\/p><p><br><\/p><p><strong>8. Contact Us<\/strong>&nbsp;<\/p><p>If you have any questions or complaints&nbsp;regarding&nbsp;privacy, please contact us via:&nbsp;<\/p><ul><li>Email:&nbsp;<a href=\\\"\\\\&quot;mailto:info@mbm.com.sa\\\\&quot;\\\" rel=\\\"noopener noreferrer\\\" target=\\\"_blank\\\"><strong>info@mbm.com.sa<\/strong><\/a>&nbsp;<\/li><li>Phone:&nbsp;<strong>8001240272<\/strong>&nbsp;<\/li><\/ul>","privacy_policy_ar":"<p><strong>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 - \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646<\/strong>&nbsp;<\/p><p>\u0646\u062d\u0646 \u0641\u064a&nbsp;<strong>\u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646<\/strong>&nbsp;\u0646\u062d\u062a\u0631\u0645 \u062e\u0635\u0648\u0635\u064a\u062a\u0643 \u0648\u0646\u0633\u0639\u0649 \u0644\u062d\u0645\u0627\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0627\u0644\u0634\u062e\u0635\u064a\u0629. \u062a\u0648\u0636\u062d \u0647\u0630\u0647 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\u0641\u064a \u0633\u062d\u0628 \u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629<\/strong>&nbsp;\u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0623\u063a\u0631\u0627\u0636 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0641\u064a \u0623\u064a \u0648\u0642\u062a.&nbsp;<\/li><\/ul><p>&nbsp;<\/p><p><strong>\u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637&nbsp;(Cookies)&nbsp;<\/strong>&nbsp;<\/p><p>\u0646\u0633\u062a\u062e\u062f\u0645 \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u062a\u0643\u060c \u0648\u062a\u062a\u0636\u0645\u0646:&nbsp;<\/p><ul><li>\u062a\u0630\u0643\u0631 \u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0643.&nbsp;<\/li><li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.&nbsp;<\/li><li>\u062a\u0633\u0647\u064a\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u062e\u0648\u0644.&nbsp;<\/li><\/ul><p>\u064a\u0645\u0643\u0646\u0643 \u062a\u0639\u062f\u064a\u0644 \u0625\u0639\u062f\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0641\u062d \u0644\u062a\u0639\u0637\u064a\u0644 \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637\u060c \u0648\u0644\u0643\u0646 \u0642\u062f \u064a\u0624\u062b\u0631 \u0630\u0644\u0643 \u0639\u0644\u0649 \u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0648\u0642\u0639.&nbsp;<\/p><p><br><\/p><p><strong>\u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0639\u0644\u0649 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/strong>&nbsp;<\/p><p>\u0646\u062d\u062a\u0641\u0638 \u0628\u0627\u0644\u062d\u0642 \u0641\u064a \u062a\u0639\u062f\u064a\u0644 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\u0639\u0628\u0631:&nbsp;<\/p><ul><li>\u0627\u0644\u0628\u0631\u064a\u062f&nbsp;\u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a:&nbsp;<a href=\\\"\\\\&quot;mailto:info@mbm.com.sa\\\\&quot;\\\" rel=\\\"noopener noreferrer\\\" target=\\\"_blank\\\"><strong>info@mbm.com.sa<\/strong><\/a>&nbsp;<\/li><li>\u0627\u0644\u0647\u0627\u062a\u0641:&nbsp;<strong>8001240272<\/strong>&nbsp;<\/li><\/ul>","return_policy_en":"<p><strong>Return Policy \u2013 Masdar Online<\/strong><\/p><p><br><\/p><p>At Masdar Online, we are committed to delivering a reliable and satisfactory shopping experience in accordance with the regulations of the Saudi Ministry of Commerce and the eCommerce Law. Please review the following terms governing returns, exchanges, and refunds.<\/p><p><br><\/p><p><strong>Conditions for Return or Exchange<\/strong><\/p><p>Customers may request a return or exchange within 7 calendar days from the date of receiving the product, provided that the following conditions are met:<\/p><ul><li>The item is unused and in its original condition.<\/li><li>All original packaging, accessories, tags, and manuals are included.<\/li><li>A valid proof of purchase \u201cSales invoice\u201d is provided.<\/li><\/ul><p><br><\/p><p><strong>Non-Returnable and Non-Exchangeable Items<\/strong><\/p><p>The following items are not eligible for return or exchange:<\/p><ul><li>Products that are custom-made, specially ordered, or cut-to-size based on customer specifications.<\/li><li>Products that show signs of use, installation, or mishandling after delivery.<\/li><li>Opened electrical or electronic items where the packaging seal has been broken.<\/li><li>Any product returned without original packaging or accessories.<\/li><\/ul><p><br><\/p><p><strong>Return and Exchange Process<\/strong><\/p><ul><li>If the reason for return or exchange is due to an error from Masdar Online (wrong, damaged, or defective item), we will bear all associated shipping and return fees.<\/li><li>If the return or exchange is requested for personal reasons (e.g., change of mind), and the product meets return conditions, the customer shall cover the cost of return shipping.<\/li><\/ul><p><br><\/p><p><strong>Refund Policy<\/strong><\/p><ul><li>Refunds will be processed via the original payment method within 14 business days from the date we receive and inspect the returned product.<\/li><li>In applicable cases, logistics, handling, or shipping charges may be deducted from the refund amount.<\/li><\/ul><p><br><\/p><p>How to Submit a Return Request<\/p><p>Customers may initiate a return request through one of the following methods:<\/p><ul><li>Online Self-Service: Visit the [Return Request Page] on the Masdar Online website and follow the guided steps to submit your request directly.<\/li><li>Customer Service Assistance: Alternatively, you may contact our Customer Service team, who will assist you and complete the return request on your behalf.<\/li><li>Email: info@mbm.com.sa<\/li><li>Phone: 8001240272<\/li><\/ul><p><br><\/p><p><strong>Important Notes<\/strong><\/p><ul><li>All return and exchange requests are subject to inspection by Masdar Online to verify product condition and eligibility.<\/li><li>Masdar Online reserves the right to approve or reject return or exchange requests based on compliance with the stated conditions.<\/li><li>This policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.<\/li><\/ul>","return_policy_ar":"<p><strong>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0625\u0633\u062a\u0628\u062f\u0627\u0644 \u2013 \u0645\u0635\u062f\u0631 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\u0631\u063a\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0644\u0623\u064a \u0633\u0628\u0628 \u0622\u062e\u0631\u060c \u064a\u062a\u062d\u0645\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0634\u062d\u0646.<\/li><\/ul><p><br><\/p><p><strong>\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0627\u0644\u063a<\/strong><\/p><ul><li>\u064a\u062a\u0645 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0646\u0641\u0633 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u062e\u0644\u0627\u0644 \u0645\u062f\u0629 \u0623\u0642\u0635\u0627\u0647\u0627 14 \u064a\u0648\u0645 \u0639\u0645\u0644 \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0645\u0631\u062a\u062c\u0639 \u0648\u0641\u062d\u0635\u0647.<\/li><li>\u0642\u062f \u064a\u062a\u0645 \u062e\u0635\u0645 \u0623\u064a \u0631\u0633\u0648\u0645 \u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0644\u0648\u062c\u0633\u062a\u064a\u0629 \u0623\u0648 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u062d\u0633\u0628 \u0627\u0644\u062d\u0627\u0644\u0629.<\/li><\/ul><p><br><\/p><p><strong>\u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628 \u0625\u0631\u062c\u0627\u0639<\/strong><\/p><p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u064a\u0644 \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0628\u0625\u062d\u062f\u0649 \u0627\u0644\u0637\u0631\u064a\u0642\u062a\u064a\u0646:<\/p><ul><li>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: \u0645\u0646 \u062e\u0644\u0627\u0644 \u0632\u064a\u0627\u0631\u0629 \u0635\u0641\u062d\u0629 \u0637\u0644\u0628 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0639\u0644\u0649 \u0645\u0648\u0642\u0639 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u0648\u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0630\u0644\u0643.<\/li><li>\u0639\u0628\u0631 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u0633\u064a\u0642\u0648\u0645 \u0627\u0644\u0641\u0631\u064a\u0642 \u0628\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628 \u0628\u0627\u0644\u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li><\/ul><p><br><\/p><p><strong>\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0631\u0633\u0645\u064a\u0629:<\/strong><\/p><ul><li>\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: info@mbm.com.sa<\/li><li>\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641: 8001240272<\/li><\/ul><p><br><\/p><p><strong>\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629:<\/strong><\/p><ul><li>\u062a\u062d\u062a\u0641\u0638 \u0625\u062f\u0627\u0631\u0629 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u0628\u062d\u0642 \u0642\u0628\u0648\u0644 \u0623\u0648 \u0631\u0641\u0636 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062d\u0627\u0644\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0641\u062d\u0635\u0647.<\/li><li>\u064a\u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0637\u0644\u0628 \u0648\u0641\u0642\u064b\u0627 \u0644\u0623\u062d\u0643\u0627\u0645 \u0648\u0632\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629<\/li><\/ul>","quotations_terms_en":"<p><strong>Masdar Online Store \u2013 Terms &amp; Conditions for Quotations<\/strong>&nbsp;<\/p><p><br><\/p><p><strong>Quotation Validity<\/strong>&nbsp;<\/p><ul><li>All quotations issued by Masdar Online are valid until the&nbsp;expiration&nbsp;date specified in the printed and sent quotation, unless&nbsp;stated&nbsp;otherwise.&nbsp;<\/li><li>Prices, product availability, and terms mentioned are subject to change after the validity period without prior notice.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Quotation Request &amp; Issuance<\/strong>&nbsp;<\/p><ul><li>A quotation&nbsp;does not constitute&nbsp;a confirmed order or a binding contract. An order is only confirmed upon completion of the purchase and payment process.&nbsp;<\/li><li>Registered customers may request quotations through the Masdar Online platform or via our authorized sales representatives.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Pricing &amp; Taxes<\/strong>&nbsp;<\/p><ul><li>Quoted prices include Value Added Tax (VAT)&nbsp;in accordance with&nbsp;the regulations of the Zakat,&nbsp;Tax&nbsp;and Customs Authority, unless otherwise&nbsp;stated.&nbsp;<\/li><li>Delivery and installation charges, if applicable, will be listed separately in the quotation.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Product Availability<\/strong>&nbsp;<\/p><ul><li>All products listed in the quotation are subject to actual availability at the time of order confirmation.&nbsp;<\/li><li>Masdar Online reserves the right to cancel any item in the quotation due to unavailability or&nbsp;withdraw&nbsp;the quotation entirely.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Modifications &amp; Changes<\/strong>&nbsp;<\/p><ul><li>Customers may request modifications to the quotation before final acceptance, which may result in a revised quotation being issued.&nbsp;<\/li><li>Masdar Online reserves the right to amend or withdraw a quotation at any time prior to its acceptance by the customer.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Quotation Acceptance<\/strong>&nbsp;<\/p><ul><li>Accepting the quotation does not automatically confirm the order. The customer must complete the purchase on the website and make the payment for the quotation to become an actual order.&nbsp;<\/li><li>Upon successful payment, an order confirmation will be sent to the customer via email and SMS.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Payment Terms<\/strong>&nbsp;<\/p><ul><li>Payment must be made using the available payment methods on the platform (e.g., credit account, prepayment, SADAD, etc.).&nbsp;<\/li><li>For B2B credit-approved customers, payment terms as agreed in commercial contracts must be adhered to.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Order Fulfillment<\/strong>&nbsp;<\/p><ul><li>Once a quotation is converted into a confirmed order, the customer will be informed of the expected delivery&nbsp;timeframe&nbsp;based on product availability and location.&nbsp;<\/li><li>In the event of&nbsp;unexpected delivery delays (e.g., logistical issues or supplier delays), the customer will be notified accordingly.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Special-Order Products<\/strong>&nbsp;<\/p><ul><li>Quotations may include special-order products supplied upon customer request (e.g., direct procurement items).&nbsp;<\/li><li>These items are non-cancellable and non-returnable once the quotation is accepted and converted into an order, unless received with a manufacturing defect. In such cases, the manufacturer&nbsp;is responsible for&nbsp;addressing the issue under warranty terms.&nbsp;<\/li><li>The estimated delivery time for such items will be communicated upon order issuance and depends on supplier availability and local\/international shipping schedules.&nbsp;<\/li><li>Masdar Online will notify the customer in case of major delays or changes related to special-order products.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Cancellation &amp; Return Policy<\/strong>&nbsp;<\/p><ul><li>A quotation may be canceled at any time before it is accepted and converted into an order.&nbsp;<\/li><li>Once a quotation is converted into a confirmed order, cancellations and returns are subject to Masdar&nbsp;Online\u2019s&nbsp;published and approved return policies.&nbsp;<\/li><li>Eligible return items must meet specified conditions, such as being in original packaging, unused, and within the allowable return period.&nbsp;<\/li><li>If eligible, refunds will be processed according to the method and timeline&nbsp;indicated&nbsp;upon approval of the return request.&nbsp;<\/li><li>Customers have the right to request a refund or replacement for products found to have a manufacturing defect, provided the defect is reported within 7 days of receipt.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Dispute Resolution<\/strong>&nbsp;<\/p><ul><li>Any disputes arising from quotations will be resolved amicably&nbsp;in accordance with&nbsp;the applicable E-Commerce Law in the Kingdom of Saudi Arabia.&nbsp;<\/li><li>If an amicable resolution cannot be reached, the matter will be escalated to the competent authority or the Consumer Protection Department in the Kingdom.&nbsp;<\/li><\/ul><p>&nbsp;<\/p><p><strong>Governing Law<\/strong>&nbsp;<\/p><ul><li>These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, including but not limited to the E-Commerce Law and Consumer Protection Regulations.&nbsp;<\/li><\/ul>","quotations_terms_ar":"<p><strong>\u0645\u062a\u062c\u0631 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u2013 \u0634\u0631\u0648\u0637 \u0648\u0623\u062d\u0643\u0627\u0645 \u0639\u0631\u0648\u0636 \u0627\u0644\u0623\u0633\u0639\u0627\u0631<\/strong>&nbsp;<\/p><p><br><\/p><p><strong>\u0635\u0644\u0627\u062d\u064a\u0629 \u0639\u0631\u0636 \u0627\u0644\u0633\u0639\u0631<\/strong>&nbsp;<\/p><ul><li>\u062c\u0645\u064a\u0639 \u0639\u0631\u0648\u0636 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0627\u0644\u0635\u0627\u062f\u0631\u0629 \u0645\u0646 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u0635\u0627\u0644\u062d\u0629 \u062d\u062a\u0649 \u062a\u0627\u0631\u064a\u062e&nbsp;\u0627\u0644\u0625\u0646\u062a\u0647\u0627\u0621&nbsp;\u0627\u0644\u0645\u0648\u0636\u062d \u0641\u064a \u0639\u0631\u0636 \u0627\u0644\u0633\u0639\u0631&nbsp;\u0627\u0644\u0645\u0637\u0628\u0648\u0639 \u0648\u0627\u0644\u0645\u0631\u0633\u0644 \u0644\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0627 \u0644\u0645 \u064a\u064f\u0630\u0643\u0631 \u062e\u0644\u0627\u0641 \u0630\u0644\u0643.&nbsp;<\/li><li>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0648\u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u063a\u064a\u064a\u0631 \u0628\u0639\u062f&nbsp;\u0625\u0646\u062a\u0647\u0627\u0621&nbsp;\u0641\u062a\u0631\u0629 \u0627\u0644\u0635\u0644\u0627\u062d\u064a\u0629 \u062f\u0648\u0646 \u0625\u0634\u0639\u0627\u0631 \u0645\u0633\u0628\u0642.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>&nbsp;\u0637\u0644\u0628&nbsp;\u0639\u0631\u0636 \u0627\u0644\u0633\u0639\u0631&nbsp;\u0648\u0625\u0635\u062f\u0627\u0631\u0647<\/strong>&nbsp;<\/p><ul><li>\u0639\u0631\u0636 \u0627\u0644\u0633\u0639\u0631 \u0644\u0627 \u064a\u064f\u0639\u062f \u0637\u0644\u0628\u064b\u0627 \u0645\u0624\u0643\u062f\u064b\u0627 \u0623\u0648 \u0639\u0642\u062f\u064b\u0627 \u0645\u0644\u0632\u0645\u064b\u0627\u060c \u0648\u0644\u0627 \u064a\u062a\u0645 \u062a\u0623\u0643\u064a\u062f \u0627\u0644\u0637\u0644\u0628 \u0625\u0644\u0627 \u0628\u0639\u062f \u0625\u062a\u0645\u0627\u0645 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0627\u0644\u062f\u0641\u0639.&nbsp;<\/li><li>\u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062c\u0644\u064a\u0646 \u0637\u0644\u0628 \u0639\u0631\u0648\u0636 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0646\u0635\u0629 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u0623\u0648 \u0639\u0628\u0631 \u0645\u0645\u062b\u0644\u064a \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u064a\u0646 \u0644\u062f\u064a\u0646\u0627.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>&nbsp;\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0648\u0627\u0644\u0636\u0631\u0627\u0626\u0628<\/strong>&nbsp;<\/p><ul><li>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0641\u064a \u0639\u0631\u0636 \u0627\u0644\u0633\u0639\u0631 \u062a\u0634\u0645\u0644&nbsp;<strong>\u0636\u0631\u064a\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629&nbsp;(VAT)<\/strong>&nbsp;\u062d\u0633\u0628 \u0644\u0648\u0627\u0626\u062d \u0647\u064a\u0626\u0629 \u0627\u0644\u0632\u0643\u0627\u0629 \u0648\u0627\u0644\u0636\u0631\u064a\u0628\u0629 \u0648\u0627\u0644\u062c\u0645\u0627\u0631\u0643\u060c \u0645\u0627 \u0644\u0645 \u064a\u064f\u0630\u0643\u0631 \u062e\u0644\u0627\u0641 \u0630\u0644\u0643.&nbsp;<\/li><li>\u064a\u062a\u0645 \u0639\u0631\u0636 \u0631\u0633\u0648\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 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\u0627\u0644\u062d\u0644\u060c \u064a\u062a\u0645 \u0631\u0641\u0639 \u0627\u0644\u0623\u0645\u0631 \u0625\u0644\u0649 \u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u062e\u062a\u0635\u0629 \u0623\u0648 \u0642\u0633\u0645 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0628\u0627\u0644\u0645\u0645\u0644\u0643\u0629&nbsp;<\/li><\/ul><p><br><\/p><p><strong>\u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0627\u0644\u0645\u064f\u0646\u0638\u0651\u0645<\/strong>&nbsp;<\/p><ul><li>\u062a\u062e\u0636\u0639 \u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u0648\u0637 \u0644\u0623\u062d\u0643\u0627\u0645 \u0648\u0623\u0646\u0638\u0645\u0629&nbsp;<strong>\u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629<\/strong>\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u0644\u0627 \u0627\u0644\u062d\u0635\u0631&nbsp;<strong>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629<\/strong>&nbsp;\u0648<strong>\u0623\u0646\u0638\u0645\u0629 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643<\/strong>.&nbsp;<\/li><\/ul>","faq_en":"<p><strong>Frequently Asked Questions \u2013 Masdar Online<\/strong>&nbsp;<\/p><p><br><\/p><p><strong>What is Masdar Online?<\/strong>&nbsp;<\/p><p>Masdar Online is a Saudi e-commerce platform that offers a wide selection of industrial, electrical, construction, and equipment for both individuals and businesses across the Kingdom.&nbsp;<\/p><p><br><\/p><p><strong>Who can shop on Masdar Online?<\/strong>&nbsp;<\/p><ul><li>Individual customers (B2C)&nbsp;<\/li><li>Companies and organizations (B2B)&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Do I need an account to place an order?<\/strong>&nbsp;<\/p><p>Yes, you need to create an account to place orders, track shipments, and manage returns.&nbsp;<\/p><p>For companies, commercial registration and VAT&nbsp;number&nbsp;are&nbsp;required&nbsp;during sign-up.<\/p><p><br><\/p><p><strong>How do I place an order?<\/strong>&nbsp;<\/p><ul><li>Log in using your mobile number and verification code.&nbsp;<\/li><li>Add products to your shopping cart.&nbsp;<\/li><li>Proceed to&nbsp;checkout and complete payment.&nbsp;<\/li><\/ul><p><br><\/p><p><strong>How long does&nbsp;delivery&nbsp;take?<\/strong>&nbsp;<\/p><p>Delivery typically takes 3 to 5 business days, depending on the city and product availability.&nbsp;<\/p><p><br><\/p><p><strong>Can I track my shipment?<\/strong>&nbsp;<\/p><p>Yes, you can track your order status through the \u201cOrder History\u201d page in your account.&nbsp;<\/p><p><br><\/p><p><strong>What payment methods are available?<\/strong>&nbsp;<\/p><ul><li>Bank cards (Mada \/ Visa \/ MasterCard)&nbsp;<\/li><li>Esal&nbsp;(SADAD)&nbsp;<\/li><li>Tamara (Installments \u2013 for eligible products)&nbsp;<\/li><li>Prepaid account or credit account (for companies only)&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Is payment secure?<\/strong>&nbsp;<\/p><p>Yes, all transactions are processed via secure and trusted payment gateways that&nbsp;comply with&nbsp;the highest security standards.&nbsp;<\/p><p><br><\/p><p><strong>How can I request a return or exchange?<\/strong>&nbsp;<\/p><p>You can&nbsp;submit&nbsp;your request via your account or by contacting customer service.&nbsp;<\/p><p><br><\/p><p><strong>How do I know if a product is available?<\/strong>&nbsp;<\/p><p>Availability is shown on the product detail page.&nbsp;If it\u2019s out of stock, you won\u2019t be able to add it to your cart.&nbsp;<\/p><p><br><\/p><p><strong>Can I reorder the same products?<\/strong>&nbsp;<\/p><p>Yes, by clicking \u201cReorder\u201d in your order history.&nbsp;<\/p><p><br><\/p><p><strong>Will I receive a tax invoice?<\/strong>&nbsp;<\/p><p>Yes, the invoice is sent to your registered email after confirming receipt and is also downloadable from your account.&nbsp;<\/p><p><br><\/p><p><strong>Are prices inclusive of VAT?<\/strong>&nbsp;<\/p><p>Yes, prices include VAT&nbsp;in accordance with&nbsp;ZATCA regulations unless otherwise&nbsp;stated.&nbsp;<\/p><p><br><\/p><p><strong>Can I request a quotation?<\/strong>&nbsp;<\/p><p>Yes, B2B customers can request quotations via their account or by contacting the sales team.&nbsp;<\/p><p><br><\/p><p><strong>How can I register as a business customer?<\/strong>&nbsp;<\/p><p>Select \u201cBusiness Account\u201d during registration and enter your CR and VAT numbers.&nbsp;<\/p><p><br><\/p><p><strong>Can I save multiple delivery addresses?<\/strong>&nbsp;<\/p><p>Yes, you can add and save multiple delivery addresses within your account.&nbsp;<\/p><p><br><\/p><p><strong>How can I contact customer service?<\/strong>&nbsp;<\/p><ul><li>Live chat on the website&nbsp;<\/li><li>Email:&nbsp;<a href=\\\"\\\\&quot;mailto:info@mbm.com.sa\\\\&quot;\\\" rel=\\\"noopener noreferrer\\\" target=\\\"_blank\\\">info@mbm.com.sa<\/a>&nbsp;<\/li><li>Toll-free number: 8001240272&nbsp;<\/li><li>WhatsApp:&nbsp;<a href=\\\"\\\\&quot;https:\/\/wa.me\/9668001240272\\\\&quot;\\\" rel=\\\"noopener noreferrer\\\" target=\\\"_blank\\\">Click here<\/a>&nbsp;<\/li><li><strong>Working Hours:<\/strong>&nbsp;Sunday to Thursday \u2013 8 AM to 5 PM&nbsp;<\/li><\/ul><p><br><\/p><p><strong>Do you provide technical support for products?<\/strong>&nbsp;<\/p><p>Yes, our team can&nbsp;assist&nbsp;with technical specs, recommendations, and compatibility inquiries.&nbsp;<\/p><p><br><\/p><p><strong>Can I&nbsp;modify&nbsp;or cancel my order after confirmation?<\/strong>&nbsp;<\/p><p>You can request changes or cancellations from your account or by contacting customer service before shipping begins.&nbsp;<\/p><p><br><\/p><p><strong>Do you offer cash on delivery?<\/strong>&nbsp;<\/p><p>Currently, cash on delivery is not available. However, we offer secure and flexible alternatives such as bank cards,&nbsp;Esal, and Tamara.&nbsp;<\/p>","faq_ar":"<p><strong>&nbsp;\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u2013 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646<\/strong>&nbsp;<\/p><p><br><\/p><p><strong>\u0645\u0627 \u0647\u0648 \u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646\u061f<\/strong>&nbsp;<\/p><p>\u0645\u0635\u062f\u0631 \u0623\u0648\u0646\u0644\u0627\u064a\u0646 \u0647\u0648 \u0645\u0646\u0635\u0629 \u062a\u062c\u0627\u0631\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0633\u0639\u0648\u062f\u064a\u0629 \u062a\u0642\u062f\u0645 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629\u060c 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